News Items

Announcing a Better, Faster and Smoother Support Process

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As part of our continuous effort to give you a better experience, we have just adopted Freshdesk for our customer support processes. We strive to take full advantage of the powerful capabilities and best-practices, to give you a better support experience.

How does this make a difference to you ?

Not a lot changes in terms of how you get in touch with us. You can shoot an email to support@AltiaSystems.com, and our support system will automatically create a ticket on your behalf. You will also be notified of our responses and status changes to your tickets via email as well, and you can send out your replies directly.

The first time you send us a support query, you will receive an email with activation instructions to login to our support portal at Support.AltiaSystems.com. Going forward, you can check the status or add comments to your support queries here.

We are actively populating our support portal with FAQs and solutions in our knowledge base, so you can help yourself to how-tos and instructions. You can also discuss your ideas and share tips in our community forums.

Talk to us on Social too

Our support team is now listening to conversations on our Twitter handle (@PanaCast1) and Facebook page (facebook.com/PanaCast1). In addition to phone, email and through our website, feel free to reach us here as well.

We love hearing from you.

We strive to give you an awesome support experience with every query, and your feedback will help us get there faster. We will be sending out satisfaction surveys for you to rate your support experience with us periodically.

If you have any doubts or questions regarding our new support tools and policies, please drop us a line at support@AltiaSystems.com, and we’ll be glad to assist you. And make sure you visit our new support portal at support.altiasystems.com

Altia Systems Announces Expanded Management and Engineering Team

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New Hires Include Respected Technology Executives as Vice President of Channel Sales, Vice President of Software Engineering and Principal Solution Architect

May 8, 2013 – Cupertino, CA – Altia Systems™ www.altiasystems.com today announced the appointment of a seasoned technology executive team to lead PanaCast™ Channel Sales, Software Engineering and Solution Architecture for the rapidly growing company that just received the coveted “Demo God” award from DEMO™ Mobile in April of 2013.

PanaCast delivers an immersive, real-time 200° field of view, providing a panoramic video and audio experience to anyone, anywhere with an Internet connection. PanaCast offers up to 60 FPS (Frames Per Second) of panoramic HD video as well as HD audio over a standard Ethernet® connection. Even at sub-3G wireless speeds, PanaCast enables Panoramic HD video quality and always includes enterprise-level encryption.

Dan Sibille joined in January as Vice President of Channel Sales, leveraging more than 20 years of expertise in Channel Sales and Marketing in the Americas. Most recently acting as Vice President of North America Channels with Polycom®, Inc., Dan began his career in Technology Sales and Marketing with Hayes® Microcomputer Products, Inc as Director of Sales over the Americas, following with key sales roles at 3COM®, WatchGuard® Technologies, Inc., Internet Security Systems™, Inc., Extreme Networks®, Inc., and LifeSize™ Communications.

Naveed Alam has been appointed VP for Software Engineering. Naveed brings a strong track record of industry success in development, engineering management and entrepreneurial management at such companies as Teneros™, Brocade®, Cosine Communications™, 3Com® and Arktan™, where he was a co-founder and developed the core technology. He was awarded an MS in Electrical Engineering and Computer Science from the University of Southern California and is the holder of five US patents.

Ram Natarajan has been appointed Principal Solution Architect. He has more than 20 years of experience in video/image processing, cryptography and speech signal processing. He is an acknowledged expert in both encoding and streaming video and has previously served in executive roles in startups including Arohi™ Systems, Cradle Technologies™ and Stradient™ Inc. Mr. Natarajan received his Master's degree in Communication Engineering from the Indian Institute of Science, Bangalore.

“With the addition of Dan, Naveed and Ram, Altia has a world-class executive team that will help further establish PanaCast as the new standard for desktop and mobile device multi-point video communications,” said Aurangzeb Khan, CEO and co-founder of Altia Systems.

Altia Systems™ www.altiasystems.com is a venture-backed company based in Cupertino, California that has created the PanaCast™ solution. PanaCast™ is a unique experience that enables anyone on desktop or mobile to receive an interactive, real-time panoramic HD 2000 field of view video stream that replicates the human panoramic perspective. Follow @panacast1 on Twitter® for further information.

PanaCast and Altia Systems are trademarks of Altia Systems, Inc.

All other trademarks and registered trademarks previously cited are hereby acknowledged and recognized.

The Panacast DEMO: 200 Degrees Of Awesome

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Engadget: PanaCast brings panoramic HD video to conference calls in the palm of your hand for $599 (hands-on)

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Wall Street Journal Pickup: Revolutionary Panoramic HD Camera and Cloud-Based Video Communications Service Launches at DEMO Mobile

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200° Panoramic Field of View with Real-Time High-Quality Video and HD Audio;

PanaCast Apps Allow Remote Users to Pan & Zoom with a Swipe;

Market Disrupting Price of $599, Works with Skype, Google Hangouts & Enterprise Apps

April 17, 2013 – Cupertino, CA – Altia Systems™ www.altiasystems.com today announced immediate availability and the launch and immediate availability of its first product – the PanaCast™ Experience – for desktop and mobile device multi-point communications.

PanaCast delivers an immersive, real-time 200° panoramic video experience with up to 60 FPS (Frames Per Second) and HD audio to anyone, anywhere, with an Internet connection. Even at 3G wireless speeds, PanaCast enables Panoramic-HD™ video quality and always includes enterprise-level video encryption.

Each remote participant (using the free PanaCast app) can choose their own individual perspective from the stationary camera’s real-time panoramic video stream. This is easily accomplished with the swipe of a finger or zooming in and out with a finger pinch/spread.

The PanaCast system is not only fully portable, but also offers unparalleled usability through its integration of both NFC and QR code technology. This makes creating and joining a videoconference session as easy as touching your smartphone to the top of the camera or scanning the QR code.

Altia Systems developed the PanaCast experience through its 3-year stealth engineering of multi-imager processing technology and novel algorithms implemented in custom silicon. The PanaCast experience is created through the integration of the panoramic–HD video camera-server, a real-time Cloud switch fabric and free apps that combine to deliver an optimized and personalized A/V experience over any connection.

The camera works with both Skype® and Google® Hangouts as well as other business applications, or it can be bundled with the cloud-based PanaCast service starting at an introductory price of $19/month per user to achieve the full immersive experience.

PanaCast is available immediately at www.altiasystems.com at an introductory price of $599 (replacing high 5-figure room-bound videoconferencing systems).

PanaCast was shown publicly for the first time at DEMO Mobile 2013 (San Francisco), the launch event exclusively focused on the best new mobile technologies based on design, innovation and market potential. 

“The “bring your own device” trend is now a reality in enterprises seeking to achieve new levels of business productivity combined with state-of-the-art infrastructure,” said Aurangzeb Khan, CEO and co-founder of Altia Systems. “The launch of the PanaCast experience here at DEMO Mobile proves that disruptive hardware and software combined together can bring amazing new communication capabilities for remote workers collaborating around the world in real-time.”

"With PanaCast, Altia is bringing the entire human perceptual field into video conferencing,” said DEMO Executive Producer Erick Schonfeld. “It really feels like you are there."

Altia Systems™ www.altiasystems.com is a venture-backed company based in Cupertino, California that has created the PanaCast™ solution. PanaCast™ is a unique experience that enables anyone on desktop or mobile to receive an interactive, real-time panoramic HD 2000 field of view video stream that replicates the human panoramic perspective. Follow @panacast1 on Twitter® for further information.

About DEMO

Produced by the IDG Enterprise events group, the worldwide DEMO conferences focus on emerging technologies and new products innovations, which are hand selected from across the spectrum of the technology marketplace. The DEMO conferences have earned their reputation for consistently identifying cutting-edge technologies and helping entrepreneurs secure venture funding and establish critical business. For more information on the DEMO conferences, visit http://www.demo.com/.

PanaCast and Altia Systems are trademarks of Altia Systems, Inc.

All other trademarks and registered trademarks previously cited are hereby acknowledged and recognized.

Contact Jonathan Hirshon, PR Counsel for Altia – jh@horizonpr.com or 415-952-3001

We are about to ship our 1st cameras!

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The image quality has been improving. We now have more advanced image processing algorithms. We can't wait to have you experience PanaCast for yourself.

Currently we have 10 new cameras undergoing testing and bring up. We have another 15 coming in next week. We are planning to start shipping the cameras next week.

As you know we are working on the following clients:

iOS v5 and later
Windows XP and later
Mac OS X 10.6 and later
Android v2.3.3 and later

Right now our iOS app is almost complete. We have integrated SIP audio. The current version in the iOS App store is fully functional but will be improved. We expect to have an updated app in the iOS App store in early February.

We are working on WindowsXP, Mac OS X and Android clients. Currently Audio is not yet integrated in these clients although it is a very high priority. We expect to release Windows and Mac OS X clients in February 2013, with Android in March 2013.